Last updated: May 27, 2026
1. Overview
Markzfashion.com operates this website “Services” to provide curated fashion pieces to United Kingdom and United States shoppers. By accessing our site or purchasing from us, you agree to these Terms of Service “Terms” and our Privacy Policy. If you disagree, do not use our Services.
2. Eligibility & Account
- You must be the age of majority in your country, state, or territory of residence.
- You agree that all information you provide is accurate, complete, and current.
- You’re responsible for safeguarding your account credentials and any activity on your account.
3. Products & Representation
- We work to present accurate descriptions, sizing charts in metric and imperial, and true-to-colour photos. Small differences in colour or fit may occur due to monitor settings or production tolerances.
- Limited-run or seasonal styles may sell out quickly and may not be restocked.
- Prices, descriptions, and availability can change without notice.
4. Orders & Acceptance
- Your order is an offer to purchase. Acceptance occurs once we process payment and send a confirmation email.
- We may cancel or limit orders with a full refund for reasons including stock shortages, suspected fraud, pricing errors, or trade restrictions.
- Purchases are for personal use only, not resale without our written consent.
5. Pricing & Payment (GBP & USD)
- All prices are listed in Great British Pound & United States Dollars (GBP & USD).
- VAT is included in the prices
- By submitting your payment information, you confirm that you are authorized to use the selected payment method and that your card issuer will process and honor the charges.
6. Shipping, Delivery & Risk of Loss
We aim to provide clear and transparent delivery conditions:
6.1 Processing & Delivery Timeframes
UK Delivery Timeframe:
- Processing time: 1–2 business days (Monday to Friday).
- Transit time: 5–7 business days within the UK.
- Estimated total delivery time: 6–9 business days from the order date.
- UK public holidays may extend delivery times by 1–2 business days.
US Delivery Timeframe:
- Processing time: 1–2 business days (Monday to Friday).
- Transit time: 4–8 business days within the US.
- Estimated total delivery time: 5–10 business days from the order date.
- US public holidays may extend delivery times by 1–2 business days.
6.2 Fulfilment Origin
6.3 Delivery Partners
For the UK, we use trusted couriers such as Royal Mail, Parcelforce, DPD, or DHL.
For the US, we use trusted couriers such as UPS, FedEx, USPS, and DHL eCommerce
6.4 Shipping Costs
- Standard tracked shipping is free within the United Kingdom and the United States.
- There are no hidden fees, handling charges, or additional delivery costs.
6.5 Tracking
- Tracking becomes active within 3 business days after your order confirmation email.
- Once scanned by the courier, tracking updates will appear automatically.
6.6 Delivery Method & Attempts
- Most parcels are delivered via safe drop-off with a photo provided as proof.
- For signature-required deliveries, couriers typically make 1-2 attempts before redirecting the parcel to a local postal office or returning it to us.
6.7 Incorrect Address
- Customers must ensure shipping details are correct.
- You have 24 hours after placing your order to request an address correction.
- Once shipped, rerouting may not be possible.
- Always check the address on your order confirmation email and contact us immediately if any correction is needed.
6.8 Undeliverable or Returned Parcels
- If a package is returned to us due to missed delivery attempts or courier issues, we will contact you to arrange reshipment.
- No additional fees are applied for courier-returned packages.
6.9 Delivery Risk
- Risk of loss transfers to the customer once the package is handed to the courier.
- If tracking shows “delivered” but you cannot locate the parcel, contact us immediately so we can investigate with the courier.
7. Returns & Exchanges
We follow UK consumer protection regulations:
7.1 Return Window
You may return unused items within 30 days of delivery.
7.2 Condition of Returned Items
Items must be unworn, unwashed, and returned with all original packaging, tags, and accessories.
7.3 Return Authorization
Always request a Return Authorization Number (RAN) from support@markzfashion.com before sending any item back.
7.4 Return Costs
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Faulty, damaged, or incorrect items: We cover all return and reshipment costs.
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Change of mind, sizing, preference: Customer is responsible for return postage.
7.5 Return Shipping Method & Costs
All returns must be sent to our fulfilment centre:
UK Return Shipping Method: Royal Mail / DPD / DHL (Tracked Service)
Return Destination:
Address will be provided by the customer support agent along with the RAN number.
Estimated Return Cost: £15.00 – £25.00 (Courier & parcel size dependent)
USA Return Shipping Method: UPS, FedEx, USPS, DHL (Tracked Service)
Return Destination:
Address will be provided by the customer support agent along with the RAN number.
Estimated Return Cost: $15.00 – $25.00 (Courier & parcel size dependent)
7.6 Refund Timeline
Refunds are issued to the original payment method within 7 business days after we receive and inspect the return.
7.7 Exchanges
- Defective or incorrect items: Reshipped free of charge. In most cases, the incorrect item does not need to be returned.
- Preference exchanges (colour or size): Please process a standard return first.
7.8 Lost or Damaged Return Shipments
Customers are responsible for ensuring return packages are shipped securely.
If a return is lost or damaged in transit, the customer must file a claim with the courier.
We will assist where possible to reach a fair resolution.
7.9 Cancellation
Orders can be cancelled within 24 hours if they have not yet been shipped.
8. U.K. Consumer Rights
Nothing in these Terms limits or excludes any rights you may have under UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. In the event of any conflict between these Terms and your statutory rights, your statutory rights will prevail.
9. Styling Content & Third-Party Links
We may share styling tips or link to U.K. fashion blogs or partner sites. These links are provided for inspiration; we don’t control or endorse third-party content.
10. User Reviews & Content
By submitting reviews, photos, or styling suggestions, you grant Markz Fashion a non-exclusive, royalty-free license to use, reproduce, and share this content for marketing and promotional purposes, in accordance with UK copyright, data protection, and defamation laws. Please ensure all submissions are original, accurate, and respectful.
11. Prohibited Uses
You may not:
- Use our site for any unlawful purpose under UK law.
- Upload or distribute malware, spam, or infringing content.
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Misrepresent your identity or attempt to defraud others.
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Disrupt, interfere with, or attempt to gain unauthorized access to our website, systems, or networks.
12. Intellectual Property
All site content, including logos, images, text, and designs, is the property of Markz Fashion or its licensors and is protected under UK copyright and trademark law. Any use, reproduction, or distribution without prior written consent is strictly prohibited.
13. Disclaimer of Warranties
Our products and website are provided “as is” and “as available,” with no warranties except as required by UK law. Style and fit guidance are recommendations only. We offer a 30-day return window if you decide not to keep the product with no restocking fees.
14. Limitation of Liability
To the fullest extent permitted under U.K. law, Markz Fashion is not liable for indirect or consequential damages arising from your use of our site or products.
15. Indemnification
You agree to indemnify and hold Markz Fashion harmless from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of our site, except where such liability cannot be limited or excluded under UK consumer protection law.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to Terms
We may update these Terms at any time. The “Last Updated” date reflects the latest revision.
Operating Name: Markz Fashion
Operating Address: 415 High St, London E15 4QZ, UK
Store Number: +44 7451 235577
Email: support@markzfashion.com
Customer service hours:
Monday to Saturday: 9:00 to 18:00 ( GMT-London )
We do our best to reply to your email within 12 to 24 hours.
Contact form: Here.
