Refund policy

Last updated: May 27, 2026

30-Day Easy Returns

At MarkzFashion.com, we want you to be confident with your purchase. If, for any reason, you’re not satisfied, we offer a simple return process.

Return Policy Overview

• Return Window: You have 30 days from the day you receive your order to request a return.
• Condition: Items must be unused, unworn, in their original condition, and include all original packaging, tags, and accessories.
• Return Authorization: All returns must be approved by our support team before being shipped back. Unauthorized returns may result in delays.
  To request a return, please contact us at support@markzfashion.com.

Return Costs

• For Defective, Damaged, or Incorrect Products: No cost to the customer. If the product arrives defective, incorrect, or damaged during shipping, we will cover all return or exchange costs.
• For Customer Remorse (Change of Mind): Customers are responsible for return shipping costs. This applies when the item does not fit, the color is not to your liking, or you no longer want the item.
• Customers won’t be charged customs duties or import fees during the return process.

How to Return an Item

1. Contact Us: Email support@markzfashion.com with your order number and reason for return. Please include clear photos of any damage or issues if applicable.
2. Return Authorization: Our support team will reply with RNA number and return instructions. Additional documents may be requested depending on the situation.
3. Pack Your Item: Repack the product carefully in its original packaging to prevent transit damage.
4. Send it Back: Ship the item to the provided return address.

Refund Process

• Inspection: Once your return is received, we will inspect it to confirm eligibility.
• Refund: Once approved, you’ll automatically receive a full refund to your original payment method. Refunds are typically processed within 7 business days, though this may vary depending on the payment method you used to check out.
• You will receive an email notification as soon as your refund has been processed.
• No Restocking Fees: We do not charge restocking fees for returned items.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

1. Check your bank account again.
2. Contact your credit card company or bank, as processing delays may occur.
3. If you’ve done this and still haven’t received your refund, please email us at support@markzfashion.com.

Exchanges

• We replace or reship items at no cost if they arrive defective, damaged, or incorrect. In most cases, you are not required to return the incorrect item.
• Please provide photos with your order number when contacting support so we can resolve the issue immediately.
  
• For preference-based exchanges (such as different sizing or color): The fastest option is to complete a standard return by reaching out to customer support first at support@markzfashion.com.

Return Shipping Method & Costs

UK Return Shipping Method & Cost:

Shipping Method: Royal Mail / DPD / DHL (Tracked Service)
Return Destination: Provided by support agent
Return Address:
It will be provided by the customer support agent along with the RAN number.

Estimated Return Cost: £15.00 – £25.00 (depending on parcel size and courier)

Shipping Method: any tracked service, examples listed (UPS, FedEx, USPS, DHL)
Return Destination: Provided by support agent
Return Address:
It will be provided by the customer support agent along with the RAN number.

Estimated Return Cost: $15.00 – $25.00 (depending on parcel size and courier)

Lost or Damaged Return Shipments

Customers are responsible for ensuring returned items reach our facility securely.
If a package is lost or damaged during return transit, the customer must contact the courier to initiate a claim.

However, we will always work with our customers to find a fair and reasonable resolution.

Cancellations

• Orders may be cancelled within 24 hours of purchase if they have not yet entered fulfillment.
  
• If the order has already been processed or shipped, cancellation may not be possible, and the item may need to be returned after delivery.

Our Commitment

We value fairness and transparency. Our goal is to resolve any issues quickly while providing a positive shopping experience.
If anything goes wrong, please contact us, and we will be happy to help.

Operating Name: Markz Fashion
Operating Address: 415 High St, London E15 4QZ, UK
Store Number: +44 7451 235577
Email: support@markzfashion.com
Customer service hours:
Monday to Saturday: 9:00 to 18:00 ( GMT-London ) 

We do our best to reply to your email within 12 to 24 hours.

Contact form: Here.