Frequently Asked Questions (FAQ)

We currently ship exclusively within the United Kingdom.

We do not charge shipping costs. Shipping is therefore always FREE, to the United Kingdom.

Orders placed before 17:00 GMT-London are processed the same day. Orders received after that time are handled the next business day.

We usually prepare your order within 1-2 working days, and delivery takes around 5-7 working days after dispatch.

Most customers receive their orders within 6-9 working days from the purchase date.

For more details, please visit our Shipping Policy Here.

You can track your order by visiting our Track My Order page.

Enter the tracking number provided in your confirmation email or your order number and email address to see the latest shipping updates. Please allow up to 2 business days after placing your order for the tracking information to become available.

For more information please visit our Shipping Policy Page here.

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link: Track My Order

If you have not received anything 3 days after the expected delivery time, please contact us: Contact Us

If the courier confirms that your package has been lost, we’ll take full responsibility and reship your order at no additional cost. Once we verify the loss with the courier, our team will process a replacement immediately. Please contact us with your order number so we can assist you promptly.

A refund request can be submitted within 30 days after the purchased item has been delivered to the customer.

For more information, visit our Return and Refund Policy here.

If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days. For more details, please review our Return Policy here.

Yes. We offer a 24-hour cancellation window. Please Contact Us within this timeframe to cancel your order.

We accept exchanges for eligible items. For full instructions, please review our Return Policy here.

Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.

For more insight, you may also want to read Markz Fashion's Terms of Service here or Privacy Policy here. You can also read our Payment Policy here.

We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard, and American Express. We also support payments through Apple Pay, Google Pay and SHOP pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.

Once approved, you’ll automatically receive a full refund to your original payment method. Refunds are typically processed within 7 business days, though this may vary depending on your bank or card provider.

No, we don’t charge any restocking fees for returned or exchanged items. You’ll receive the full eligible amount according to our return policy here.

You can reach us by emailing support@markzfashion.com or by directly calling us +44 7451 235577 or through our Contact us page. We do our best to reply to your email within 12 to 24 hours.